Refund policy

Damaged, faulty or wrong item
Please check your order when it arrives. If something is damaged, faulty or not what you ordered, email us at contact@stay-boring.com within 7 days of delivery, with your order number and a photo.
We'll replace it or refund it. In most cases, you won't need to send anything back.

1-year warranty
Your Boring Case is covered against defects for 12 months from delivery. If the shell, the SlideLock, a compartment or the finish fails under normal use, email us at contact@stay-boring.com with your order number and a photo or short video of the problem.
We'll send a replacement, or refund you if you'd prefer. You won't need to send the faulty case back.
The warranty doesn't cover normal wear (such as small scratches from daily use or travel), damage from drops or misuse, or loss and theft.

Change of mind returns
You have 30 days from delivery to request a return.
To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please include your order number or proof of purchase.
To start a return, email us at contact@stay-boring.com before sending anything. We'll reply with the return address and instructions.
Return shipping is paid by the customer. Original shipping costs are non-refundable.

International orders (New Zealand, Canada, United States)
Duties and taxes are included in your order. There are no extra fees on delivery.
Change of mind returns are sent to our address in Australia. We recommend checking the price with your local carrier before deciding to return an item. Duties and international shipping costs are non-refundable.
Warranty claims and damaged or wrong items never need to be sent back, wherever you are.

Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are made to your original payment method within 10 business days. Your bank may take a few extra days to show it.
If it's been more than 15 business days since your return was approved, email us at contact@stay-boring.com.

Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our 1-year warranty is in addition to these rights. Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws of your country.